Cookie Policy
1. Introduction
This Cookie Policy describes the collection, use, and management of cookies and similar tracking technologies on the playground.ca website and related digital properties operated by Playground. By accessing the website, you acknowledge the practices set forth in this policy.
2. What Are Cookies
Cookies are small text files placed on your device during website visits. Cookies allow systems to recognize browsers and collect information related to user preferences and website interactions. Both first-party cookies (set by Playground) and third-party cookies (set by external service providers) are utilized.
3. Types of Cookies Used
3.1. Essential Cookies
Essential cookies are mandatory for website operation and provision of core functionality. These cookies support basic processes, including security, network management, and accessibility. Essential cookies cannot be disabled, as they are required for the requested services.
3.2. Analytics and Customization Cookies
Analytics cookies gather aggregated data regarding website usage patterns and effectiveness of communications. Customization cookies are used to remember user preferences and provide tailored experiences on subsequent visits.
3.3. Third-Party Cookies
Cookies may be set by third-party providers for functions such as advertising, analytics, or other purposes. The deployment of third-party cookies depends on page content and the integration of external services.
4. Use of Cookies
Cookies are used for the following:
– Enabling essential website functions and security measures
– Recognizing browsers and remembering preferences
– Tracking and analyzing use of the website and visitor interactions
– Measuring marketing campaign effectiveness
– Providing content and experiences based on indicated interests
– Supporting third-party services integrated within the website
Declining non-essential cookies may reduce website functionality.
5. Cookie Choices
Users may decide whether to accept or reject non-essential cookies via the Cookie Consent Manager, accessible through the notification banner upon first website visit and within the website settings. The Cookie Consent Manager allows selection of permitted cookie categories; essential cookies cannot be rejected as they are necessary for website functionality.
Browser settings can be configured to refuse all cookies or to issue alerts when cookies are sent. Reference browser documentation for instructions. Refusal of cookies may result in limited functionality or access.
6. Player's Card Registration and Data Collection
Kahnawà:ke Gaming Commission regulations require all Playground players to hold a valid Player’s Card. During Player’s Card registration on the website, collection of the following personally identifiable information occurs:
– Full name
– Physical address
– Phone number
– Email address
– Photograph of government-issued identification
Collected data is stored in a secure database accessible only to authorized personnel. This data is used for Player’s Card account administration, regulatory compliance, and provision of requested services.
7. Play History and Activity Tracking
Information regarding user gaming activity is recorded and stored according to regulatory requirements and industry standards. Play history is used to:
– Administer rewards programs
– Verify compliance with gaming regulations
– Monitor responsible gaming indicators
– Provide customer support
– Satisfy legal and regulatory obligations
8. Data Security Measures
Security measures are in place to protect personal data submitted or accessed through the website. Servers adhere to current industry security standards. Sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted in the payment gateway provider’s database. Access is restricted to authorized personnel with necessary credentials. Credit card information is not stored following transaction completion.
9. Information Sharing and Disclosure
Personal data is not sold, traded, or transferred to outside entities except as stated in this policy. Data may be shared with trusted third parties supporting website operations, subject to confidentiality obligations. Payment and transaction data is only provided to external parties as necessary to deliver requested products or services, or as required by law.
Disclosures may occur to comply with legal requirements or protect the rights, property, or safety of the company, users, or others.
10. Anonymous Website Visits
Users may access the website anonymously without submitting personal information. Access to certain features or services, including Player’s Card registration, requires identity information.
11. Changes to This Policy
This Cookie Policy may be updated periodically to reflect current practices or regulatory requirements. The revised policy and effective date will be posted on this page. Continued use of the website after updates constitutes acceptance of the revised policy.
12. Contact Information
For inquiries regarding this Cookie Policy or data practices, contact information is available on playground.ca, or visit the Player Services Desk at 1500 Unit C Route 138, Kahnawake, QC J0L 1B0, Canada.